nanaPrivacy Policy

This page describes what we collect when you use nana and how we keep that data protected. We take your privacy seriously and comply with applicable data protection laws. Our nana platform processes personal information only for legitimate purposes—account verification, payment processing, fraud prevention, and customer support.

We do not sell your personal data to third parties. We share information only with our banking partners, payment processors, and law enforcement when legally required. We use industry-standard encryption and secure storage to protect your identity documents, payment details, and account history.

This policy explains your rights regarding your data on nana, including how to access, correct, or request deletion of your information.

What Data We Collect on nana

When you register with nana, we collect your name, email address, date of birth, phone number, and residential address. During account verification, we request identity documents such as a national ID, passport, or driver's license, and proof of address such as a utility bill or bank statement. We use this information to confirm your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds on nana, we collect payment information including your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, and e-wallet transfers). We do not store your full payment card or e-wallet credentials—these are processed securely by our payment partners and deleted after each transaction.

We also collect information about your gameplay on nana, including which games you play, your bet amounts, your account balance, and your session history. This data helps us detect fraud, resolve disputes, and improve our service. We log your IP address, device type, and browser information for security purposes.

How We Use Your Data on nana

We use your personal data to operate our nana platform and provide you with service. Specifically, we use your information to verify your identity, process your deposits and withdrawals, manage your account, detect and prevent fraud, resolve disputes, and respond to your support requests.

We may also use your data to comply with legal obligations, such as anti-money-laundering checks and tax reporting. If we detect suspicious activity on your nana account, we may use your data to investigate and may share it with law enforcement if required by law.

We do not use your data for marketing purposes unless you explicitly consent. We do not sell your personal information to third parties. We do not use your data to build profiles for targeted advertising or to share with data brokers.

Third-Party Processors and Data Sharing

Our nana platform relies on third-party service providers to process your data. Our banking partners handle deposits and withdrawals. Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment process e-wallet transactions. Our hosting provider stores our servers and databases. These partners are bound by confidentiality agreements and process your data only as instructed by us.

Our servers may be located outside your jurisdiction. By using nana, you consent to your data being transferred to and processed in other countries. We ensure that data transfers comply with applicable data protection laws and that your data receives equivalent protection regardless of location.

Your Rights Regarding Data on nana

You have the right to access your personal data held by nana. You can request a copy of your information by contacting our support team. We will provide your data in a portable format within a reasonable timeframe, typically 10–15 business days.

You have the right to correct inaccurate or incomplete information. If your address, phone number, or other details change, you can update them in your nana account settings or request our support team to make corrections.

You have the right to request deletion of your personal data, subject to legal and operational constraints. If you request deletion, we will remove your information from our active systems, though we may retain anonymized or aggregated data for statistical purposes. We may also retain data if required by law or if deletion would compromise fraud investigation.

Cookies and Tracking on nana

Our nana platform uses cookies to remember your login status, preferences, and session information. Cookies are small files stored on your device that help us recognize you when you return to nana. You can disable cookies in your browser settings, though this may limit your ability to use certain nana features.

We use analytics tools to track how users interact with our nana platform. This helps us understand which games are popular, which payment methods are preferred, and where users encounter problems. We use this information to improve our service but do not use it to identify individual users or build personal profiles.

Data Retention and Deletion

We retain your personal data for as long as your nana account is active. After you close your account, we retain your data for a period required by applicable law—typically 5–7 years for financial records and anti-money-laundering compliance. After this period, we delete or anonymize your information.

If you request account deletion, we will close your account and begin the retention period. Your data will not be accessible to you after deletion, but we will retain it in secure storage for the legally required period.

Security Measures on nana

We protect your data through industry-standard encryption, secure servers, and access controls. All communication between your device and our nana platform is encrypted using TLS (Transport Layer Security). Your identity documents and payment information are stored in encrypted databases with restricted access.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our staff undergo security training and sign confidentiality agreements. We maintain incident response procedures to address any data breaches promptly.

However, no security system is completely immune to attack. While we take every precaution to protect your data, we cannot guarantee absolute security. If a breach occurs, we will notify affected users and cooperate with authorities as required by law.

Regional Data Considerations

Our nana platform serves users across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with Indonesian data protection regulations and international standards. If you are located in a jurisdiction with specific data protection laws, we comply with those laws to the extent applicable.

We do not discriminate in data protection based on location. All nana users receive the same level of privacy protection and the same rights to access, correct, and delete their information, regardless of where they are located.

Changes to Our Privacy Policy

We may update our nana privacy policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we notify account holders and request acceptance before the changes take effect. If you do not accept the updated policy, you may close your account and request deletion of your data.

By continuing to use your nana account after we publish updated privacy terms, you agree to the changes. We encourage you to review this policy regularly so you remain informed of how we handle your data.

Contact Us About Your Data

If you have questions about our privacy practices, wish to access your data, or want to request deletion, contact our support team. We are available in English and Indonesian. You can reach us through live chat in the nana app, by email, or by phone. We will respond to your request within a reasonable timeframe, typically 5–10 business days.

Our nana commitment is to handle your personal information with care and transparency. We believe privacy is a fundamental right, and we work to protect your data while providing you with the service you expect from our platform.